*Standard ground shipping is FREE OF CHARGE for orders within West Malaysia. As for orders within East Malaysia, shipping fees will be charged as usual.
Customer will receive a shipping confirmation email along with the tracking number once we have processed the order. Please allow 48 working hours to receive the tracking information. Please note that we are only able to ship to residential or commercial address and are unable to ship to PO Boxes address for the sake of customers' safety. We are not able to accommodate for custom delivery requests, including scheduling delivery dates, calling in advance or leaving the package in specific locations. The customers will have to communicate directy with the shipping provider for custom delivery requests.
*Please verify that your shipping address is correct before placing orders. We are not responsible for orders that are delivered to the wrong address. Any requests to change shipping address must be emailed IMMEDIATELY, on the day the order is placed, to firstname.lastname@example.org.
Order Cancellation Policy
Please note that we do NOT allow cancellation of orders. Please be very sure about your decision before placing an order. Any emails requesting to cancel an order will be rejected. Thank you for your cooperation.